Business training for etiquette in India
Posted on August 27, 2009 - Filed Under Business, Employment
Some people consider India several countries rather just one country because of its diverse regions, languages, culture, religions, and other factors such as ethnicity and socioeconomic considerations. Depending upon what region a business is doing a deal in will change how a person eats, dresses, and right down to how you address people in several different situations. Because most business is done in the countries more affluent cities of Bangalore, Hyderabad, or Mumbai, there are a few simple behaviors that are easy to remember wherever you are India. Though they are not inclusive to region, they tend to be the most used practices to ensuring good business dealing in India. Sales training can often offer training that culturally specific.
No matter where you are, English will probably be used. However, making the attempt to learn a few key phrases specific to the region you are in can go a long way to making a good impression. It shows you are not only interested in the business deal, but that you are interested in the culture. Other ways of showing such respect is to make sure your business card is translated to Hindi on the opposite of where it is in English. know English, It is also important to be aware of the caste system in India. Though experts say that the caste system is slowly dying away, its influence is still felt. Knowing where a person stands in the societal order of people needs to be known so you can address him or her with the proper title and know how to treat them as well.
Namaste is the way in which Indians greet one another not only in the cultural world but also the business world. It is a simple greeting with roots in the country’s religious practices. Simply putting your palms together (without folding your fingers) and placed at the level of your heart while bowing your head just a little and saying “namaste” is how you greet business people in India.
Names are another part of knowing how to greet someone in India. If, for instance, a person has a “jee” at the end of their as a suffix, it usually denotes that they come from an upper level caste. “Kar” is another suffix which allow foreign business people to know if the person they are dealing with is of a higher caste level. In addition, people of Muslim heritage will have names that are Arabic in origin, such as Kahn, whereas a Sikh, a person following an offshoot of Hinduism, might be named “Singh.” Formal titles and addresses are also necessary. If ever doubtful about what to call a person in any situation, business or otherwise, always use a “sir” or a “Mrs.”—those kinds of titles. Little details such as these are good things to know, which is why a formal business etiquette is so important in addition to other training, from sales process improvement to sexual harassment.
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